Privacy Policy

As of: 14 May 2026

The careful handling of personal data is a central concern for us. In this document we set out which data we collect in the course of our business activities and the operation of our website, the purposes for which we use it, and to whom we disclose it. The Swiss Federal Act on Data Protection (FADP) is authoritative; where applicable, the provisions of the EU General Data Protection Regulation (GDPR) apply in addition. We review and update this policy regularly.

Section A — Controller

A.1 Company

The data processing described in this policy is the responsibility of:
PulsarSol GmbH
Morgartenstrasse 9, 6003 Lucerne, Switzerland
www.pulsarsol.ch

A.2 Contact point for data protection matters

Please direct enquiries, concerns and the exercise of your data subject rights to:
Maurizio Di Pietro Martinelli (Data Protection Officer)
PulsarSol GmbH, Morgartenstrasse 9, 6003 Lucerne
admin@pulsarsol.ch

Section B — Which data we process and where it comes from

B.1 Data you actively provide

As soon as you complete a form, sign up for our newsletter or contact us by any other means, you transmit data to us. Disclosure is voluntary — although for certain services we rely on specific information.

B.2 Data we collect automatically

When you visit our website, technical data is generated automatically without any action on your part. In particular, information about the device used and usage behaviour (for example the operating system in use) is recorded.

B.3 Data from external sources

On occasion we obtain personal data from further sources, namely:

• publicly available sources (press, internet, public registers)
• files from administrative or judicial proceedings
• professional networks
• correspondence with third parties
• credit checks in the context of direct business contacts

Typical data categories here are personal master data, contact details, financial indicators and online identifiers.

B.4 Sensitive personal data

If you provide us with data that is considered particularly sensitive on your own initiative, we treat it with heightened care. The FADP qualifies the following as particularly sensitive, in particular:

• information on religious, ideological, political or trade-union views and activities
• health data as well as information on the intimate sphere, ethnicity or sex life
• information on criminal prosecutions, administrative sanctions or social assistance
• genetic and biometric identifiers

Section C — Legal bases

Our data processing follows the principles of good faith and proportionality. Processing is permitted if one of the following conditions is met:

• you have given your consent
• processing is necessary for the initiation or performance of a contract with you
• we are subject to a corresponding legal obligation
• we pursue an overriding legitimate interest that is not outweighed by more significant interests on your part

You may withdraw any consent given at any time with effect for the future — a brief message to admin@pulsarsol.ch is sufficient. Processing already carried out remains unaffected.

Section D — To whom we disclose data

We disclose data only where this is necessary for the respective processing purpose, legally required or covered by your consent.

D.1 External service providers (processors)

For certain activities we engage specialised service providers who process data on our behalf and according to our instructions. These include, in particular:

• providers of IT infrastructure, hosting, cloud services, web design and support
• fiduciary and accounting partners
• consulting firms in the fields of law and tax
• payment service providers — only if you have agreed in advance
• providers of advertising and analytics services

All service providers are contractually obliged to comply with applicable data protection law and to use the data only for the agreed purposes.

D.2 Recipients with their own responsibility

In certain cases we forward data to bodies that process it under their own responsibility — for example authorities in the context of statutory disclosure obligations, debt collection agencies when assigning outstanding claims, or bodies for detecting fraud.

D.3 Cooperation and advertising partners

Third-party content marked as such (e.g. advertising) may appear on our website. If you actively use it, we transmit your data to the respective provider only with your express consent. From the moment of transmission, that provider's own data protection rules apply.

D.4 Transfer abroad

Recipients of your data may be located worldwide. If the level of data protection in the recipient country is below the Swiss standard, we safeguard protection through appropriate guarantees — typically the standard contractual clauses of the European Commission.

Section E — Retention period

We retain personal data only for as long as is necessary to achieve the respective purpose. For accounting records, contract documents and comparable records, the law prescribes retention of up to ten years; for this period we restrict processing to mandatory accounting and tax purposes.

Section F — Data security

We employ technical and organisational protective measures to secure personal data against loss, misuse, unauthorised access or alteration. Persons who have access to such data on our behalf — whether internal or external — are bound to confidentiality. All data transmissions on our website run via SSL encryption.

Section G — Your rights

Swiss data protection law grants you various rights that you can assert against us at any time:

G.1 Access

You can request which personal data we process about you. Submit your request together with proof of identity to admin@pulsarsol.ch. You will usually receive a response in writing or electronically within 30 days (an extension of two months is possible for complex requests). Access is generally free of charge.

G.2 Rectification and erasure

We correct inaccurate data at your request; we delete data that is no longer required, provided no statutory retention obligation stands in the way.

G.3 Restriction of processing

You can request that we continue to store your data but do not actively process it — for example if you contest its accuracy or have lodged an objection.

G.4 Data portability

Where automated processing is based on consent or a contract, you may request your data in a common electronic format or — where technically feasible — have it transferred to another provider.

G.5 Objection

You can object at any time to processing that we base on legitimate interests — including profiling and direct marketing.

G.6 Complaint

If you believe that your data is being processed unlawfully, you may turn to the Federal Data Protection and Information Commissioner (FDPIC) as well as to the ordinary courts.

Section H — Specific processing situations

H.1 Website access and server logs

Even the mere visit of www.pulsarsol.ch — without entering personal data or registering — requires a technical data transmission between your browser and our server. The following is recorded:

• name of the internet service provider
• IP address
• browser, operating system, screen resolution
• time of access
• referrer URL

This information cannot be attributed to any identifiable person and is not linked with other data sets. It serves solely the stable operation and security of our systems; it is deleted after the session ends. Because this processing is what makes the operation of the website possible in the first place, there is no right of objection here.

H.2 Contact and communication

When you contact us — by letter, telephone, email or online form — we process the data transmitted:

• your name
• your email address
• the content and time of your message
• further contact details you provide to us

The purpose of processing is to answer your request and to communicate further with you. Disclosure takes place only where the matter requires it. Without this data, processing your request is technically impossible.

H.3 Use of cookies

Cookies are small text fragments stored on your device when you visit our site. They are harmless and contain no malicious code. Session cookies are removed automatically when the browser is closed; other cookies remain until you delete them or their lifespan expires.

Purposes of our cookie use:

• storing your preferences (e.g. language choice)
• faster delivery of content
• analysis of usage and improvement of the offering (partly via third-party cookies)

Prevention: you can block cookies in your browser settings or remove them afterwards. Individual functions of our website may then be limited.

You can find instructions here:

• Chrome
• Safari
• Edge
• Firefox

For advertising and tracking cookies there are also industry-wide opt-out options at NAI, YourAdChoices and Your Online Choices.

H.4 Tracking pixels (web beacons)

So-called counting pixels may be used on our pages or in our emails — small, usually invisible graphics that load automatically when accessed. They enable analyses similar to log files, in particular for usage analysis and email tracking. This can be prevented by a browser extension such as uBlock Origin or by blocking external graphics in your mail program.

H.5 Service used: Hostinger CDN

Provider: Hostinger International Ltd., www.hostinger.com
Category: Hosting / Content Delivery Network

Through the Hostinger CDN, static content of our website (images, CSS and JavaScript files) is delivered via a worldwide server network. This improves loading times and availability. In the process, technical data — including your IP address — may be forwarded to servers in different countries. You can find details in Hostinger's privacy policy.

H.6 Service used: Microsoft 365

Provider: Microsoft Corporation, www.microsoft.com/microsoft-365
Category: Email and collaboration platform

We use Microsoft 365 for email communication, file storage and internal collaboration. Microsoft acts as a processor here.

Processed data categories:

• email content including attachments (Exchange Online)
• calendar data and availability information
• user accounts, display names and contact details
• authentication data (login time, IP address, logs)
• assignments to groups, roles and permissions (Azure AD / Entra ID)
• documents and version states (SharePoint, OneDrive)
• chat messages, recordings of meetings (Teams)
• telemetry and diagnostic information
• device information and security-relevant logs

Purpose: provision of cloud services, ensuring security and availability as well as compliance functionalities.

Disclosure: Microsoft discloses data within its own corporate group and to selected sub-processors, in each case under data protection agreements. For transfers to third countries — namely the USA — EU standard contractual clauses are used. Microsoft employees gain access to customer data only in justified exceptional situations; such access is logged and controlled.

Section I — Definitions

Personal data: all information relating to an identified or identifiable natural person — for example name, address, email, telephone number or IP address.

Sensitive personal data: categories of heightened sensitivity (see Section B.4).

Processing: any handling of personal data — obtaining, storing, using, modifying, disclosing, retaining and destroying.

Disclosure: the transmission of personal data to, or making it accessible to, third parties.

Section J — Updates to this policy

We reserve the right to adapt this privacy policy if the legal situation, our services or the tools we use change. The version applicable at any given time is available at www.pulsarsol.ch. We do not provide individual notification of updates.